Shipping Policy with Pure Romance

• 1.All packages will take approximately 5 business days (Mon-Fri) to process once your payment is cleared. This will depend on the client's bank and the time it takes for the payment to clear. The day of the order will not be counted in the process, neither Saturdays, nor Sundays or holidays.
• 2.WE ARE NOT RESPONSIBLE FOR LOST PACKAGE.
• 3.After processing your order, the shipment will take approximately 5 to 8 business days to arrive. This time is estimated for Puerto Rico and the United States.
• 4. Shipments are made via "USPS" United States Federal Mail.
• 5. You will receive an email with the the tracking number. You can track your order with the tracking number using the "USPS" application or on our page order lookup.
• 6. If you provide us with a wrong address and the mail returns the package, you will have to pay for shipping to be able to resend your order (money is not refundable). 3 emails will be sent with notification of the returned package. If we do not get a response, the order is canceled and you will not be able to claim the package. You must send an explanatory email to elplacereslarespuesta2022@gmail.com with the order number and the correct address.
• 7. It is the customer's responsibility if the package was returned to be attentive until it reaches our hands again.
• 8. Once you place your order, it cannot be cancelled. The purchase will be firm and final.
• 9. If at the time of receiving your package you are missing a product or have a claim, you will have 24 hours to make it. You will have to send an explanatory email with the order number and evidence (photos or video) to elplacereslarespuesta2022@gmail.com. After 24 hours have passed, no claim will be accepted.
• 10. If you are waiting for your package and some inconvenience arises or you go on a trip, you must notify us immediately in order to retain your package until you can receive it. On the other hand, if the package has already been sent, it will be your responsibility to keep track of it.
• 11. Guarantee of shortages and/or defects in my order El placer es la respuesta for quality purposes, it checks all the packages at the time of sending it, making sure that the order is complete, in addition, all the packages are prepared in front of a security camera to corroborate Complete orders are packaged. In order for your guarantee for shortages and/or defects in your orders to be valid, you must comply with the shipping guarantee points, and at the moment of opening your package you must take video of the entire box from all angles, to verify that the package does not has been altered and/or violated, preventing the video from being cut off since if the video is received with cuts, your guarantee will not apply, in this way you will be making sure that you receive your complete order and in the event that a product did not arrive by mistake You must notify the email elplacereslarespuesta202@gmail.com describing your situation with your attached video.